Client guide
How we work together
The key points of our Video Production Services Agreement in plain language: payments, revisions, schedules, who owns what, and what happens if plans change.
01 · Booking & payment
Simple, predictable payments.
Your project fee covers the production day rate, the production kit and post-production, all listed on the Invoice you approve before signing.
Due at booking to hold your dates. It’s credited toward your project fee.
Due when your videos are ready, plus any change orders or extras. Final, unwatermarked files are released once it’s paid.
Invoices are due within two business days of the invoice date.
Work may pause with written notice. Late balances accrue 1% per month.
Crew, cameras, lighting and audio gear, and media cards.
Venue fees and permits, talent, props, wardrobe, hair and makeup, and other costs you approve in writing.
Out-of-scope work is done only by a written change order, approved by both of us, at current rates. Sales tax is added where South Carolina law requires it.
02 · Revisions & approvals
Every video includes revisions.
We share drafts in Dropbox Replay, so your team can comment right on the video.
Included with each deliverable
Major revision
A structural change: reordering sections, replacing interview soundbites, changing the music track, or changing the running time by more than 15%.
Minor revision
No change to structure: trims, text or graphic corrections, swapping individual shots, and color or audio adjustments.
How each round works
- 1
We deliver a draft.
- 2
Your team leaves notes in Dropbox Replay within 2 business days.
- 3
We make the changes and send the next draft.
- 4
You approve the final draft, and it’s accepted.
If we don’t receive written revision requests in the feedback window, the draft is treated as approved. Approving the final draft, or letting it be approved this way, accepts that deliverable.
Simple feedback
Comment right on the video in Dropbox Replay. Several people on your team can leave notes in each round.
Extra rounds
Beyond the included rounds, revisions are $50 per hour, billed in half-hour increments with a half-hour minimum.
Not a revision
Changing an approved script, concept or creative direction, or anything that needs more filming, takes a change order.
03 · Production days
Planning your shoot.
Crew call to wrap.
Crew call to wrap.
Billed in half-hour increments.
Waiting time counts
Late starts and delays from talent or location access count toward the production day and any overtime.
Delays shift deadlines
Late feedback, materials or access push each affected deadline back day for day, and may add fees.
Extra days
Added by change order at the production day rate.
Delivery
By digital download link. Physical media is available on request for a fee.
- Safe, lawful access to locations, plus any permits
- One authorized representative on set who can approve decisions
- Logos, graphics, scripts and brand guidelines on schedule
- Signed releases from people and property owners on camera
- Rights cleared for any materials you provide
- Qualified crew and professional equipment
- Filming, lighting and audio to industry standards
- $1M general liability and equipment insurance, certificates on request
- FAA Part 107 certified pilot for any drone work
- Safety first: we can pause or relocate if conditions aren’t safe
04 · Ownership & usage
What you can do with your videos.
Once paid in full, your videos are yours to use for good: anywhere, in any media, for your marketing and internal use.
You get a perpetual, worldwide, royalty-free license. You can trim, caption and reformat the videos, and share them with agencies working for you. You can’t sell or sublicense them to others.
Copyright
Lumersive keeps the copyright in the videos and raw footage. Your logos, scripts and other materials stay yours.
Raw footage
Not included unless it’s on your invoice. Raw files are large, unedited and take time to organize and transfer, so we offer them as an add-on: $200 per half day or $400 per full production day, ready for your team to cut more videos later.
Music & stock
Licensed for the uses on your invoice, or web and social if none are listed. Broadcast TV or paid ads may need added license fees.
Our portfolio
We may share the work and behind-the-scenes moments. Ask before delivery and we’ll wait for your release, up to 90 days.
Confidentiality
We both keep each other’s confidential information private for five years after the project.
Backups
Kept for 90 days after final delivery. After that, retrieval or re-delivery, if available, is $200.
We reshoot the affected material on a date that works for you, with no added producer fees. If a reshoot isn’t possible, we refund that portion of the project.
05 · When plans change
Rescheduling, weather and cancellations.
This page summarizes the Lumersive Video Production Services Agreement for convenience. Your signed Agreement and Invoice govern, and if anything here differs, the Agreement controls. Download this guide as a PDF.